CHAPTER 14- OUTSOURCING COLLABRATIVE PARTNERSHIPS

TEAMS, PARTNERSHIPS, AND ALLIANCES

l Organization from alliances and partnerships with other organizations based on their core competency

- Core competency - an organization’s key strength, a business function that it does better than any of its competitors

- Core competency strategy - organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes.

l Information technology can make a business partnership easier to establish and manage

- Information partnership- occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer.

l The internet has dramatically increased the ease and availabilty for IT-enabled organizational alliances and partnerships.

COLLARBRATION SYSTEMS

l An it based set of tools that supports the work of teams by facilitating the sharing and flow of information

l Two categories of collaborations

- Unstructured collaboration (information collaboration)

- Structured collaboration (process collaboration)

l  Collaboration systems include:

- Knowledge managemet systems

- Content management systems

- Workflow management systems

- Groupwave systems

v KNOWLEDGE MANAGEMENT SYSTEMS

- Knowledge management- Involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

- Knowledge management systems- supports the capturing and use of an organization’s ‘know-how’

v EXPLICIT AND TACIT KNOWLEDGE

- Explicit knowledge- consists of anything that can be documented, archived and codified often with the help of I.

- Tacit Knowledge- knowledge contained in people’s heads.

KM TECHNOLOGIES

l Knowledge management systems include:

- Knowledge repositories (databases)

- Expertise tools

- E-learning applications

- Discussion and chat technologies

- Search and data mining tools

KM AND SOCIAL NETWORKING

l Finding out how information flows through and organizations

-Social networking analysis (SNA) - a process of mapping a group’s contacts whether personal or professional) to identify who knows whom and who works with whom

- SNA provides a clear picture of how employees and divisions work together and can help identify key experts.

CONTENT MANAGEMENT

l CMS- Provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.

l CMS marketplace includes:

- Document management systems (DMS)

- Digital asset management systems (DAM)

- Web content management system (WCM)

WORKFLOW MANAGEMENT SYSTEMS

l Work activities can be performed in series or in parallel that involves people and automated computer systems

l Workflow- defines all the steps or business rules, from begining to end, required for a business process.

l Workflow management systems- facilities the automation and management of business processes and controls the movement of work through the business process.

l Messaging-based workflow system - send work assignments through an email system

l Database-based workflow system- stores document in a central location and automatically asks the team members to access the document when it is their turn to edit the document.

VIDEO CONFERENCING - A set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

WEB CONFERENCING - Blends audio, video, and document-sharing technologies to create virtual meeting rooms where people gather at a password protected website.

INSTANTS MESSAGING- Type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the internet